Q:How do I go about starting the lapel pin design and ordering process?
The design and ordering process is relatively simple and it starts with you providing us, via email, your lapel pin ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with t...
Q:What is the minimum order quantity?
Our minimum order quantity is 100. In certain situations, we can manufacture and sell orders as small as 50 pins, but there is a below-minimum fee that often applies and the unit pricing is higher than that at quantity 100. Please contact us for additional details.
Q:What file formats are accepted for images?
We prefer images to be in .EPS or .AI formats, if possible. Otherwise, we accept .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD. We are not able to work with .CDR or .PUB file types.
Q:HOW LONG DOES IT TAKE TO GET MY PINS?
Although every pin is a little different, since everything we make is 100% custom, our orders typically deliver 10-15 business days after you pay for your order. That said, if you require a quicker turnaround, we will make every effort to accommodate it.
Q:HOW MANY COLORS CAN I USE IN MY DESIGN?
Each lapel pin design allows you to feature up to 7 different color fills at no additional charge. If your design is complex and requires more than 7 different colors, we will happily add them. Each additional color only costs an extra $0.05 per pin.
Q:HOW DO I PAY FOR MY ORDER?
You can pay for your order online via credit card or by check. Production will begin as soon as your payment is received. Public institutions and hospitals also have the option of paying via Purchase Order. Purchase Orders are not accepted from private organizations, except on rare occasion with ...
Q:CAN I GET MY PINS FASTER THAN THE TYPICAL TURNAROUND TIME?
Even though our standard turnaround times are some of the fastest in the industry, we understand that sometimes you need your pins even quicker than usual. As such, we work with all customers to understand their deadlines at the beginning of the quoting process. We can either work with our produc...
Q:Can I receive a quote?
Quotes can be provided to you via email in the form of a Sales Order. You must email your request to our Client Service Department, and indicate the following information: name, number, shipping/billing address, items to order, quantity, logo/image, need in-hands date, and engraving. All this inf...
Q:Can you RUSH an order?
You must contact the Client Service department by phone to discuss your options to have an order produced and shipped outside of the normal production time. There is a minimum $25.00 RUSH fee that will apply to your order, and the fee depends on the quantity and the availability of product.
Q:When will I receive a proof? What is a proof?
A visual proof will be provided via email from our design team within 24-48 hours (1-2 business days) of a paid and printed order. Turnaround time applies once the proof has been finalized.
Our design team will supply a visual layout of text and logos, for all high-end Plaques, Crystals, Acrylics...